Refund policy

Thank you for shopping with us.

Due to the nature of our products and for hygiene reasons, we are unable to accept returns or exchanges on false lashes that have been opened, used, or removed from their original packaging.

Returns

We accept returns within 14 days of delivery if:

• The item is unused and unopened.

• The item is in its original packaging.

• The item is in the same condition that you received it.

To request a return, please contact us at support.pleuvoir.beauty@gmail.com with your order number and reason for return.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery and include photos of the item and packaging. We will review the issue and arrange a replacement or refund where appropriate.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method.

Please note that it may take several business days for your bank or card provider to process the refund.

Shipping Costs

Original shipping charges are non-refundable unless the item is faulty, damaged, or sent incorrectly.

Contact Us

For any questions regarding returns or refunds, please contact us at:

support.pleuvoir.beauty@gmail.com